TQuest Tech LLC
Privacy policy
Last updated:
This policy explains how TQuest Tech LLC handles personal information in connection with our website, software, services, and business communications. References to “we,” “us,” and “our” mean TQuest Tech LLC.
The information involved depends on your interaction with us. Where a product provides a product-specific privacy notice, read it alongside this policy for details about that service’s features, providers, and data handling.
Information we handle
- Communications: your email address, name if provided, and the messages or attachments you send when requesting support, providing feedback, or discussing business with us.
- Account and service information: where a product offers accounts or online features, the account details and content you submit to use those features.
- Technical information: our hosting and security providers may process IP addresses, browser or device information, requested resources, timestamps, and error information to deliver and protect online services.
Please provide only the information needed for your request. Do not send passwords, access tokens, recovery codes, or payment-card numbers in support correspondence.
How we use information
We use information as needed to:
- Provide, maintain, and support the services you choose to use.
- Respond to inquiries, troubleshoot issues, and handle business communications.
- Understand reported problems and improve our products and documentation.
- Protect accounts, prevent abuse, and maintain service security and reliability.
- Meet legal obligations and address disputes or legitimate legal requests.
Where applicable law requires a legal basis, we rely on performing our agreement with you, legitimate interests such as operating and securing our services, compliance with legal obligations, or consent where required. We do not use support correspondence for advertising.
Cookies and device storage
Products may use cookies or similar storage for functions such as maintaining a signed-in session and remembering preferences. Availability and purpose depend on the product. You can manage browser storage and device permissions through your settings; disabling required storage may affect a service’s functionality.
Some products operate locally without accounts or analytics. In local-only features, content and preferences stay on your device and are not transmitted to us merely because you use the software. Device backups may include that data according to your settings. This does not mean that our hosted services operate without receiving information.
When information is shared
We use service providers, including hosting, security, and email providers, to deliver the functions described in this policy. A product-specific notice may identify additional providers involved in that service. Information may also be disclosed when required by law or when necessary to protect people, our services, or legal rights.
When you direct a product to share or export content, the destination you choose handles it according to its own practices. Using a device’s system sharing tools does not by itself send us a copy. External websites and services are governed by their own privacy policies, not this one.
Retention and deletion
We keep information we receive only as long as needed for the purposes described here, including relevant support follow-up, security, and legal obligations. Retention depends on the information and service involved. Product-specific notices or documentation may describe additional retention and deletion controls.
Content held only on your device must be managed using the product or device’s controls. We cannot remotely retrieve or delete information we do not hold. Exported copies and backups must be managed separately with their respective providers.
Security and international processing
No method of electronic storage or transmission is entirely secure. Use the security controls available in your accounts and devices, and avoid sending sensitive information that is not needed for a request.
Depending on the service and provider, information may be processed outside your country. Where cross-border processing is subject to legal requirements, we apply the protections required by applicable data-protection law.
Children’s privacy
Our business website and support channels are intended for adults. Products designed for children may provide local-only features without collecting personal information from children. We do not knowingly collect children’s personal information through those features or solicit it through our website or support. Any collection requiring parental consent must meet applicable legal requirements.
Parents and guardians should contact us on a child’s behalf. If you believe we have received a child’s personal information, contact us so we can investigate and delete it as appropriate, subject to legal obligations.
Your choices and rights
You can choose what information to send us and use the privacy, permission, and deletion controls provided by your product, browser, or device. Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information we hold, or to restrict or object to its processing. Where processing relies on consent, you may withdraw that consent. You may also have the right to raise a concern with your local data-protection authority.
Email ryan@tquest.tech to make a request. Tell us which service or correspondence it concerns. We may need to verify that you control the relevant account or email address before acting. Applicable legal obligations may limit what can be deleted.
Changes to this policy
We may update this policy as our business, services, or legal requirements change. We will revise the date above and provide any additional notices or choices required by applicable law.
Contact us
For privacy questions or requests, contact TQuest Tech LLC at ryan@tquest.tech. For product assistance, visit our support page.