Support

Need help with a TQuest Tech product? Contact our team and tell us which app or service you are using. We can help with setup questions, unexpected behavior, and finding the right product information.

What to include in a support request

• The product name and app version, if available.
• Your device model, operating-system version, and browser version where relevant.
• What you were trying to do, what you expected, and what happened instead.
• The steps that reproduce the issue, and whether it happens every time.
• Any relevant error message, with private details removed.

Screenshots are optional. Remove names, faces, notifications, account details, and other sensitive information before sending one. Never send passwords, API keys, access tokens, recovery codes, or payment-card numbers. If we need more information, we will explain what would help.

Before you troubleshoot

• Check for available updates to the app, browser, or operating system.
• Check that your device has enough free storage.
• For an online service, check your connection and note any error message.
• Save your current work before closing or restarting an app.

Do not delete and reinstall an app, or clear its data, as a first step. Local-only content may be lost. Export or back up important work using the product’s available tools before taking steps that remove data. If you are unsure, ask us first.

Questions about saved work or accounts

Storage depends on the product. A local-only app keeps its content on the device; it does not automatically make that content available on another device. We cannot recover local-only content from our servers because we do not receive or store it. Your normal device backups may contain app data, depending on your settings.

For an account-based or hosted service, include the product name and contact us from the email address associated with your account when possible. Do not include your password. We may need to verify account ownership before helping with access or data requests.

Help for parents and guardians

Please contact us on a child’s behalf rather than asking a child to email. Describe the issue without including the child’s full name, birth date, school, address, or other identifying information.

In apps designed for children, some actions—such as sharing content or opening a website—require a grown-up check. Follow the instructions shown in the app. Canceling returns without completing that action. If a check expires or is dismissed when the app leaves the foreground, start the action again when a grown-up is ready to help.

Privacy and deletion requests

Read our privacy policy for information about local app storage, online services, website visits, and support correspondence. To ask about personal information we hold, email ryan@tquest.tech and specify the product or correspondence involved. Local app content, exported copies, and device backups may need to be managed on your device or with the relevant provider.

Other questions

For product feedback, business inquiries, or help finding documentation, email ryan@tquest.tech. You can also browse our products to find the relevant product website or repository.